Contact Us

Last updated: June 13, 2026

Customer Service Hours

Our customer service team is available during the following hours, Eastern Time (ET):

We are also closed on the following holidays each year:

• New Year‘s Day (January 1)

• Good Friday (date varies)

• Canada Day (July 1)

• Independence Day (July 4 – United States)

• Thanksgiving (second Monday in October – Canada)

• Thanksgiving (fourth Thursday in November – United States)

• Christmas Day (December 25)

• Boxing Day (December 26)

If you contact us on a holiday, we will respond on the next business day.

Email Contact (Strongly Preferred)

For most issues, email is the fastest and most reliable way to reach us.

Email address: info@stevemaddenn.vip

To help us respond quickly, please use the following subject line prefixes:

Example of a good subject line: ORDER – #12345 – Where is my package?

What to include in your email:

• Your full name

• The email address you used when placing the order (if different from the address you are writing from)

• Your order number (for order-related questions)

• A clear, detailed description of your question or problem

• Any relevant order numbers, tracking numbers, or dates

• Attachments (photos, screenshots) if they help explain your issue

Response time for email: We respond to every email within one business day. Most emails receive a response within four hours during business hours. If you have not received a response after two business days, please check your spam folder. If you still do not see a reply, send a follow-up email.

Phone Contact

Phone number: +1 (519) 980-8628

Phone hours: Monday through Friday, 9:00 AM to 6:00 PM Eastern Time. We are not available by phone on weekends or holidays.

When calling, please have ready:

• Your order number (if you have one)

• The email address associated with your order

• A brief description of your question

If you reach our voicemail, please speak clearly and leave:

• Your full name

• Your phone number (including area code)

• Your order number (if applicable)

• A brief message about why you are calling

We return all voicemails within one business day.

Note on phone availability: During peak hours (12:00 PM to 2:00 PM ET), you may experience wait times. If you cannot reach us by phone, please send an email instead.

Business and Mailing Address

Our physical address for all correspondence is:

2286 Byng Rd
Windsor, ON N8W 3E3
Canada

This address can be used for:

• Sending written correspondence (letters)

• Returning products (after obtaining a return authorization)

This is not a retail storefront. Customers cannot visit this address to browse products or pick up orders. All business is conducted online.

Return Address

Product returns must be sent to the same address above. Do not send returns to any other address. All returns require a return authorization number before you ship. Returns sent without a return authorization number may not be processed.

Online Contact Form

If this website includes a contact form, you may use it. However, we strongly recommend emailing directly to info@stevemaddenn.vip. Direct email provides a written record that you can save, and it is less likely to be filtered as spam.

Escalation Process

If you have contacted us and you feel that your issue has not been properly resolved, you may reply to the same email thread and request to speak with a supervisor. Your request will be escalated to a team member with additional authority to resolve customer issues.

Press and Business Inquiries

For non-customer-service matters such as:

• Partnership proposals

• Vendor or supplier inquiries

• Press or media requests

Please email info@stevemaddenn.vip with “BUSINESS INQUIRY” in the subject line.

Fraud or Security Concerns

If you believe you have encountered a fraudulent website impersonating us, or if you suspect unauthorized activity on your account, email us immediately at info@stevemaddenn.vip with “SECURITY” in the subject line. Please include any relevant screenshots or URLs.

Proof of Communication

We recommend that you keep a copy of any email you send to us until your issue is fully resolved. We also maintain records of all customer communications for up to twenty-four months.

Contact for Legal Notices

If you need to send a formal legal notice (for example, a subpoena or court order), please send it by registered mail to our business address above. Legal notices sent by email will not be considered formally delivered.